AccessPlus Sales Center Manager

The insurance industry is evolving, and SIAA is excited to drive this evolution. As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available. We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.

As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven. Join a team that is relentless in pursuit of continuous improvement and execution of forward-thinking ideas. If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound look no further than SIAA and our master agency network.

We have a new opportunity for an AccessPlus Sales Center Manager. This role will lead all operational, people, technology, workflow, and member service activities within the AccessPlus Sales Center. This role is responsible for delivering a best-in-class member experience while driving operations efficiency, team performance, growth, and continuous improvement.

Essential Duties and Responsibilities

• Oversee AccessPlus Sales Center operations, ensuring exceptional member service, operational efficiency, compliance with organizational standards, and achievement of business objectives.
• Direct and develop Sales Center team members through effective leadership, performance management, training, coaching, and succession development to support a high-performing and engaged team.
• Drive operational excellence by monitoring performance, analyzing results, managing resources, resolving complex issues, and implementing continuous improvement initiatives that enhance service delivery, productivity, quality, and scalability.
• Monitor business processes, technology platforms, workflows, and operational controls to ensure efficient execution, effective adoption, data integrity, and consistent member experience.
• Build and maintain strong relationships with member agencies, insurance carriers, and internal stakeholders to support collaboration, service excellence, and organizational success.
• Lead strategic initiatives, business planning, and reporting that support growth, profitability, risk management, and the overall effectiveness of the AccessPlus Sales Center.
• Perform other duties and responsibilities as assigned.

Required Knowledge, Skills, and Attributes 

• Property and Casualty insurance knowledge, including familiarity with personal and commercial lines products, workflows, and service requirements.
• Strong leadership, coaching, team building, change management, conflict resolution, and employee engagement skills.
• Ability to organize and prioritize competing demands, manage multiple initiatives, and maintain attention to detail in a fast-paced environment.
• Proficiency in using Microsoft Office, CRM platforms, agency management systems, comparative raters, workflow automation, communication, and performance reporting tools.
• Ability to analyze operating data, performance measures, trends, ratios, and financial information to support sound decisions and recommendations.
• Excellent written, verbal, facilitation, presentation, problem-solving, judgment, and relationship-management skills.

Core Behavioral Expectations 

• Embody SIAA’s Core Values as a fundamental part of supporting the organization’s mission and long-term success.

• Lead with integrity, accountability, resilience, and a constructive, solutions-focused approach.
• Promote collaboration, continuous learning, innovation, ownership, and respectful communication across the team.
• Treat member agencies as partners and balance member value with organizational sustainability.

Supervisory Responsibilities 

This position is responsible for the leadership and supervision of the AccessPlus Sales Center team including Team Leads reporting directly to this position.

Minimum Qualifications 

• Bachelor's degree or an equivalent combination of education and related experience.
• Five or more years of leadership experience in a sales center, service center, insurance operations team, or similar environment.
• Experience leading teams, managing workflow and performance, resolving escalations, and delivering results in a remote, technology-enabled environment.
• Demonstrated experience applying agency management systems, comparative rating tools, CRM platforms, and related technologies within an insurance operations environment.

Work Environment 

The role operates in a primarily remote, technology-enabled environment with conditions consistent with a professional office setting.

SIAA is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

SIAA participates in E-Verify.