Manage the full post-sale lifecycle for enterprise clients, from onboarding to renewal and expansion. Translate complex Marketing Mix Modeling outputs into actionable business and media recommendations for senior stakeholders.
Remote Customer Success Manager Jobs (1,238)
Search = customer success manager
Lead technical escalations and serve as the primary technical voice for complex customer relationships during business reviews. Build and scale the Customer Success Engineering function, including hiring and developing a team of security analysts.
Manage a portfolio of high-priority, complex enterprise healthcare accounts to ensure customer satisfaction and drive renewals. Contribute to the strategic design and scalability of the Customer Success function's processes and tools.
Manage end-to-end retail media search advertising campaigns on platforms like Amazon and Walmart to drive profitable revenue growth for enterprise clients. Analyze performance data to provide actionable insights and collaborate with internal product teams to enhance platform capabilities.
Manage a high-volume portfolio of approximately 88 SMB accounts using scaled success playbooks and automation. Drive customer value through milestone-based engagement, retention strategies, and the generation of expansion opportunities.
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Lead the commercial health and strategic relationships with healthcare and clinical partners to scale Tonal's clinical-grade health technology platform. Architect the healthcare commercial playbook and build a dedicated customer success team to manage deployment and renewals.
Oversee the delivery of Google Nest energy programs and services while ensuring account health and driving business growth. Collaborate cross-functionally with Product, Engineering, and Finance to manage demand response programs and partner promotion campaigns.
Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.
Drive platform adoption and expansion across customer bases, specifically moving beyond security teams into IT, Engineering, and Operations. Manage the full customer lifecycle from onboarding and ongoing support to renewals and strategic business reviews.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Manage the full post-sale lifecycle for commercial accounts, focusing on onboarding, adoption, renewal, and expansion. Act as the voice of the customer to provide actionable insights to Product and Go-to-Market teams.
The Customer Success Manager ensures customers successfully integrate and derive value from the search and discovery platform to increase revenue. Responsibilities include managing customer priorities, troubleshooting support requests, and collaborating with engineering teams to align product development with customer needs.
Guide Ashby's largest enterprise customers to improve product adoption and overall customer health. Act as a product and domain expert to help high-growth and public companies achieve business outcomes through hiring excellence.
Sr. AI Growth Partner (Sr. Customer Success Manager) - Spanish Speaking
Eightfold
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Full Time
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7 Weeks Ago
Eightfold
Manage the post-sales journey to ensure customers maximize the value of the AI platform and agents to drive measurable business outcomes. Act as a trusted advisor to optimize AI integration into workflows and lead renewal and upsell opportunities.
The Customer Success Manager II is responsible for building and growing customer relationships by acting as a website performance specialist. Key duties include managing OEM accounts, providing monthly product reviews, and ensuring service level agreements are met.
Act as a trusted advisor and advocate for customers to ensure positive experiences and maximize the value of AI solutions. Collaborate with internal R&D, Product, and Data teams to drive product enhancements based on customer feedback and data insights.
The Customer Success Manager will act as a trusted advisor to maximize product value and drive customer retention and loyalty. They are responsible for identifying expansion opportunities and collaborating with internal teams to optimize the digital customer journey.
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The Customer Success Manager is responsible for driving client adoption and satisfaction with Cornerstone OnDemand Talent Management solutions. They act as the primary point of contact post-implementation to ensure value realization and achieve business objectives through best practice recommendations.
Own the end-to-end post-sale customer journey for Employee Benefits agencies, focusing on onboarding, activation, and retention. Act as a strategic partner to customers and provide actionable feedback to shape the product roadmap.
Manage a portfolio of self-employed professionals as a trusted advisor to ensure retention, health, and long-term financial success. Proactively advise customers on S Corporation compliance, payroll, and tax requirements while identifying expansion opportunities.
Manage a portfolio of mid-market and enterprise customers as a trusted advisor to drive net revenue retention and expansion. Lead commercial conversations, execute strategic success plans, and deliver executive-level business reviews to demonstrate ROI.
Manage enterprise client accounts to maximize satisfaction, retention, and business expansion. Collaborate with sales, product, and leadership teams to ensure seamless customer experiences across the entire journey.
Customer Success Manager Large Law Accounts (Legal Tech)
Reed Technology
·
Full Time
·
8 Weeks Ago
Reed Technology
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal solutions. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal tools. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.
Act as the primary point of contact for strategic mortgage customers, managing the full lifecycle from onboarding to renewal. Collaborate with product teams to enhance value and build scalable customer success processes.
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Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
Customer Success Manager - T Cloud Public (REF5592O)
Deutsche Telekom IT Solutions
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Full Time
·
8 Weeks Ago
Deutsche Telekom IT Solutions
Manage and enhance the end-to-end customer journey for the Open Telekom Cloud Marketplace, supporting both consumers and partners. Coordinate with cross-functional teams to resolve platform issues and implement targeted marketing campaigns.
Lead and scale a high-performing Customer Success team across the EMEA region to drive customer outcomes, retention, and expansion. Act as a key conduit between customers and internal Product and Engineering teams to optimize the search and discovery platform.
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