Customer Success Manager - Swedish Speaking

As a Customer Success Manager, you are responsible for building and growing long-term relationships with our key customers. You will manage a portfolio of strategic accounts, including newly onboarded clients and customers with declining engagement. Your role is to ensure successful adoption of our SaaS solutions, maximize customer value, drive retention, and support long-term account growth.

You will act as the primary point of contact for your portfolio, delivering a personalized, results-driven customer experience while balancing customer satisfaction, product adoption, retention, and revenue growth.

Key responsibilities

• Manage a portfolio of strategic customer accounts, including newly onboarded clients and customers with reduced platform engagement.

• Lead customer onboarding, establish success plans, and build trust through proactive and consistent communication.

• Re-engage inactive or underutilizing customers through structured outreach and tailored success strategies.

• Identify opportunities for account growth, upselling, and cross-selling additional products or services where appropriate.

• Understand customer business goals and align platform usage with desired outcomes.

• Identify adoption barriers, technical challenges, or process inefficiencies and coordinate solutions with internal teams such as Product, Support, Engineering, Sales, and Marketing.

• Monitor customer health metrics, usage trends, and engagement levels to proactively address risks and opportunities.

• Maintain accurate records of customer interactions, action plans, and account activities while ensuring data confidentiality and compliance.

• Manage customer escalations professionally and effectively, ensuring timely resolution and a positive customer experience.

Required skills and qualities

• Strong communication, relationship-building, and stakeholder management skills.

• Customer-focused mindset with excellent problem-solving abilities.

• Proactive and confident in outreach, follow-up, and account management.

• Strategic thinker capable of understanding business needs and translating them into customer success initiatives.

• Resilient under pressure and comfortable managing multiple priorities simultaneously.

• Organized and detail-oriented with strong documentation and project coordination skills.

• Ability to work cross-functionally and influence outcomes without direct authority.

Language requirements

Minimum requirement: Fluent written and spoken Swedish and English.

Native-level Swedish is considered a plus.

Any additional languages are considered a plus.

Experience requirement

At least 1 year of experience in Customer Success, Account Management, Client Services, Customer Retention, or a similar customer-facing role within a SaaS, technology, or software company.

Experience managing enterprise or B2B customer relationships is considered an advantage.

No specific educational background is required. What matters most is relevant customer-facing experience, strong communication skills, sound judgment, and the ability to build and maintain long-term customer relationships while driving customer success and business outcomes.

Work structure and availability

• Training is conducted in-office in Limassol, Cyprus, typically 1 to 2 months depending on progress.

• Following successful completion of training, the role is remote.

• Full equipment is provided, including a laptop and phone.

• This role requires a high degree of responsiveness and flexibility. Customers may operate across different time zones and business hours, requiring proactive communication and timely support when critical issues arise.

Career path

This role offers a clear growth path. High-performing team members may progress into Senior Customer Success Manager, Team Lead, Customer Success Leadership, or Strategic Account Management positions, with broader responsibilities and larger account portfolios.

Salary range: €35,000 – €50,000 gross per year, depending on experience and seniority level.