You will lead the Customer Success team by defining engagement strategies for both Enterprise and Scaled segments to maximize retention and efficiency. Additionally, you will develop standardized account health frameworks and transition the team to data-driven, repeatable operational playbooks.
Remote Customer Success Manager Jobs (1,155)
Search = customer success manager
Customer Success Enablement Manager 11 APPLICANTS
Sword Health
·
Full Time
·
10 Weeks Ago
Sword Health
The Enablement Coordinator will lead the strategic development and execution of comprehensive Customer Success enablement programs to enhance team effectiveness. They will oversee new hire onboarding, manage training tracks, and collaborate with leadership to drive performance through data-driven initiatives.
The Customer Success Project Manager will design and deliver engaging learning experiences for customers, focusing on high-quality digital content. This role involves collaborating with various teams to create accessible learning materials that enhance customer onboarding and education.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and advocate for customer needs within the organization.
The Senior Manager will lead a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and act as the voice of the customer for product and sales.
New "customer success manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. This role involves mentoring the team, developing strategies for account renewals, and ensuring customer satisfaction and growth.
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn)
·
Full Time
·
12 Weeks Ago
Storable Australia - Newbook (LinkedIn)
As a Customer Success Account Manager, you will manage relationships with a portfolio of customers, focusing on retention and account growth. You will drive adoption of Newbook products and ensure customers view Newbook as essential to their success.
This role involves leading the Customer Success team for the Mid-Market segment in Mexico, managing both high-touch and digital success motions to drive adoption, retention, and growth. The manager will also directly own and evolve the Digital Scale journey, designing automated, data-driven customer experiences for the long tail of accounts.
Program Manager, Digital Customer Success (Remote, CAN)
CrowdStrike
·
Full Time
·
13 Weeks Ago
CrowdStrike
This role involves leading the development and execution of digital adoption strategies to enhance customer experience and product utilization, focusing heavily on creating effective email journeys and driving product adoption content.
Key responsibilities include analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives, while also providing mentoring, coaching in post-sales account management, and feedback to team members.
This role involves acting as a 'Coach/Player,' where the manager leads a team of CSMs and Renewal Reps through mentorship and talent management (70% of the role), while also personally managing 4-6 of the company's most complex, high-value flagship accounts (30% of the role). Key duties include pressure-testing deal strategies, ensuring operational excellence, and serving as the Voice of the Customer to Product and Sales teams.
This role involves 70% leadership, focusing on managing and mentoring a team of CSMs and Renewal Reps while pressure-testing regional strategies and operational excellence. The remaining 30% requires the manager to personally handle 4-6 high-value flagship accounts, modeling best practices for the team.
This role involves 70% leadership, focusing on managing and mentoring a team of CSMs and Renewal Reps while pressure-testing regional strategies and ensuring operational excellence. The remaining 30% requires the manager to personally handle 4-6 high-value flagship accounts, modeling best practices for the team.
This role involves acting as a 'Coach/Player,' where the manager leads and mentors a team of CSMs and Renewal Reps while personally managing a strategic portfolio of 4-6 high-value global accounts. Key duties include driving regional growth, pressure-testing deal strategies, ensuring operational excellence, and serving as the Voice of the Customer to Product and Sales teams.
The manager will ensure ongoing success and value realization for enterprise customers by defining and executing long-term strategies for the Select Customer Success team. This includes hiring, developing, and leading a high-performing team of CSMs while keeping executives informed of progress.
This role is crucial for expanding Adobe's footprint within a focused cohort of the reseller transacted book of business by driving strategic cross-sell and upsell initiatives to maximize Net ARR. The Account Manager will nurture customer relationships, guide solution adoption, conduct extensive account reviews, and manage the opportunity pipeline for products like Acrobat and Acrobat Sign.
This role involves diagnosing operational friction across post-sale workflows, translating these challenges into clear system and process requirements, and implementing scalable solutions primarily within Salesforce to enhance reliability and efficiency. The manager will operationalize success metrics, support reporting cadences, and drive automation to reduce manual coordination and support future scale and complexity.
New "customer success manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
SAP Program Manager (w/m/d) - Customer Success Management
NTT DATA
·
Full Time
·
21 Weeks Ago
NTT DATA
The SAP Program Manager is responsible for the overall results for selected strategic customers across all service and revenue segments. This includes managing project implementation, ensuring customer satisfaction, and contributing to the company's goals.
Ensure ongoing success and value realization for Samsara’s Scale Customers while defining long-term strategies for risk management. Lead the Customer Success team by providing coaching and support for critical customer engagements.
Senior Customer Onboarding & Success Manager (LATAM)
LoyaltyLion
·
Full Time
·
2 Days Ago
LoyaltyLion
Manage the end-to-end customer journey from initial onboarding and implementation to long-term success and support. Drive client ROI, manage account portfolios to prevent churn, and resolve technical queries via chat and email.
Manage the end-to-end member journey to drive engagement, retention, and account growth through relationship management. Collaborate cross-functionally to improve onboarding processes and leverage AI tools to optimize customer workflows.
Customer and Financial Success Manager, Epic Community Connect
UChicago Medicine
·
Full Time
·
2 Weeks Ago
UChicago Medicine
Manage and nurture relationships with Community Connect partners as a trusted advisor and main point of contact. Monitor revenue cycle performance and align partner strategic goals with Epic functionality.
Lead a team of Customer Success Managers to manage a diverse portfolio of Enterprise and Scaled accounts. Develop a standardized Account Health framework and data-driven playbooks to drive global retention and proactive outreach.
Responsible for onboarding new dealership clients through onsite training and managing a portfolio of accounts to ensure long-term retention. The role involves creating training resources and acting as the primary point of contact for client satisfaction.
Senior Manager, Customer Experience Partner Success
DoorDash USA
·
Full Time
·
8 Weeks Ago
DoorDash USA
The Senior Manager will oversee the support experience for an international logistics platform by managing BPO partners and ensuring performance metrics meet company standards. They will also develop long-term quality strategies, drive cross-functional collaboration, and implement AI solutions to optimize support operations.
The role involves managing the onboarding and early success of customers by diagnosing and fixing issues across the full marketing and sales funnel. You will work directly with clients to ensure they achieve measurable results and effectively utilize the platform's AI-driven tools.
New "customer success manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Lead and develop a high-performing team of Customer Success Managers to drive adoption, value realization, and risk management for the Mid-Market segment. Define and execute scalable customer success strategies, including playbooks for onboarding, expansion, and renewals.
Customer Success & Operations Manager (m/w/d) - Construction Tech 14 APPLICANTS
Flexxter GmbH
·
Full Time
·
12 Weeks Ago
Flexxter GmbH
The role involves acting as a strategic partner to users, focusing on ensuring they understand and utilize the software effectively by analyzing bottlenecks and proactively engaging with customers. Responsibilities include process architecture, onboarding new clients, proactive customer success management, rapid problem-solving, and channeling market feedback directly into product development.
This senior leadership role involves defining and executing the regional strategy for Customer Experience and Success across EMEA, encompassing the full customer lifecycle from technical engagement through adoption. The manager will also lead the regional team, focusing on recruitment, development, and maintaining high technical standards while serving as the principal technical interface with Product and Engineering.
This senior leadership role involves defining and executing the regional strategy for Customer Experience and Success across the US, while also maintaining direct, hands-on technical ownership of complex enterprise accounts throughout the entire customer lifecycle. The manager will serve as the principal technical interface between the US field organization and the global Product and Engineering teams.
Automatically Apply to Customer Success Manager Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Browse Jobs by Role
Remote Data Analyst Jobs
Remote Management Consultant Jobs
Remote Account Executive Jobs
Remote Call Center Representative Jobs
Remote Graphic Designer Jobs
Remote Social Media Manager Jobs
Remote Proofreader Jobs
Remote Program Manager Jobs
Remote Video Editor Jobs
Remote Translator Jobs
Remote Technical Writer Jobs
Remote Customer Success Manager Jobs
Remote Software Engineer Jobs
Remote Content Creator Jobs
Remote Chief of Staff Jobs
