Act as the highest technical escalation point for Managed Services, resolving complex UC incidents and protecting client stability. Lead MS Teams telephony builds, perform advanced log analysis, and mentor junior teammates while driving process improvements.
ZIRO
6 Remote Job Openings at ZIRO
Own the channel revenue strategy and performance across North America by building a high-impact partner ecosystem. Lead the evolution of the channel organization and serve as the executive sponsor for strategic partner relationships.
Lead and develop a multi-tier Managed Services support team while redesigning operational structures and escalation paths. Oversee team performance against SLAs and CSAT metrics while acting as the primary escalation point for enterprise customers.
Define and own the product vision and strategy for ZIRO's core platform and new communication intelligence initiatives. Lead and grow the product organization by hiring and coaching Product Managers to deliver high-quality, customer-centric features.
Manage and enable channel partners to drive pipeline and revenue growth for the ZIRO platform. This includes conducting QBRs, executing outbound campaigns, and coordinating with internal teams to optimize go-to-market motions.
The Senior Product Marketing Manager will shape positioning and messaging for ZIRO, focusing on enterprise IT buyers and Microsoft sellers. They will also lead product launches and build sales enablement tools to support the sales team.
