Lead the end-to-end implementation lifecycle for customers, from contract handover through deployment and stabilization. Coordinate between customers and internal technical teams to ensure seamless production go-lives and transition to operational support.
Manage the end-to-end lifecycle of customer support tickets, from initial triage and routing to resolution validation and closure. Coordinate cross-functional teams to resolve incidents while serving as the primary communication point for global customers.
Responsible for 24x7 monitoring and support of the Visiogen platform, including HiApp and various portals on Azure infrastructure. The role involves managing production incidents, performing root cause analysis, and supporting clinic onboarding activities.
Design and deploy production-grade LLM applications using Agentic workflows and RAG systems. Develop RESTful APIs and collaborate with cross-functional teams to build scalable AI solutions for healthcare.
