You will own gross revenue retention and renewal rates for a book of mid-market and SMB customers. This involves managing renewal calendars, handling renewal conversations, and building enablement programs to drive product adoption.
The Sales Development Representative will engage inbound leads, qualify them for the Account Executive team, and manage the sales pipeline. They will also execute outbound campaigns and maintain accurate records in Salesforce to ensure a seamless sales process.
Manage and grow the highest-value accounts by owning the full relationship from renewal through expansion. Act as an executive advisor to customers while surfacing feedback to internal engineering, sales, and marketing teams.
