The Senior Associate Support Engineer will drive incident resolution, root-cause analysis, and performance optimization for enterprise AI platforms and autonomous agent workflows. They will also perform hands-on AI evaluation by analyzing LLM outputs and conversation logs to identify failure modes and improve system performance.
The role involves driving incident resolution, root-cause analysis, and operational optimization for AI/ML platform workflows. You will also evaluate AI quality by reviewing chat histories and collaborating with engineering teams to improve system reliability.
The analyst will drive incident resolution, root-cause analysis, and operational optimization for enterprise AI/ML platforms. They will also evaluate AI quality by reviewing chat logs and execution outputs to implement system logic improvements.
Lead and mentor teams of implementation managers and technical consultants to ensure successful, high-quality delivery of HiredScore products. Act as the primary escalation point while collaborating with cross-functional stakeholders to align client needs with technical solutions.
The role involves delivering various services to Workday Success Plans customers, including conducting research, providing small scope consulting, configuration guidance, demonstrations, and troubleshooting product configuration issues. Responsibilities also include creating and delivering customer presentations and providing one-on-one guidance to accelerate feature adoption.
