The Support Engineer will drive incident resolution, root-cause analysis, and performance optimization for enterprise AI agent workflows. They will also partner with engineering teams to evaluate LLM outputs and improve system reliability through data-driven insights.
Present and demonstrate Workday HCM, talent, and payroll solutions to federal agencies and contractors through discovery sessions, workshops, tailored demonstrations, and technical presentations. Support sales opportunities by advising on solution configuration, responding to RFPs, qualifying prospects, and collaborating with sales, services, partners, and other teams throughout the sales cycle.
Develop and execute strategies to target and close key opportunities within the Medium Enterprise segment. Coordinate with pre-sales resources to perform account planning and maintain accurate pipeline and forecast data.
The role involves delivering various services to Workday Success Plans customers, including conducting research, providing small scope consulting, configuration guidance, demonstrations, and troubleshooting product configuration issues. Responsibilities also include creating and delivering customer presentations and providing one-on-one guidance to accelerate feature adoption.
