Wisconsin Foundation and Alumni Association

The role is accountable for the end-to-end ownership, configuration, and governance of the Zendesk platform. It also involves leading AI-enabled operational efficiencies to improve service delivery for Infrastructure and Security teams.

The CRM Product Lead provides strategic and functional leadership for the Salesforce CRM ecosystem by defining and delivering capabilities that align with organizational goals. This role acts as the primary bridge between business stakeholders and technical teams to ensure scalable, user-centered solutions.