The consultant will take ownership of unratified behavioural parameters within an AI-powered weight management coaching engine. They will design engagement loops, review logic against behaviour-change frameworks, and flag items for medical sign-off.
You will develop a failure taxonomy and binary rubric to evaluate the quality of AI-generated coaching experiences within Samsung Health. This involves validating an LLM judge against human grades and creating a comprehensive playbook for internal handover.
Lead the product definition and end-to-end experience for a new AI coaching capability within the Samsung Health ecosystem. You will own the decision-making logic, behavior modeling, and the evaluation framework to ensure high-quality, personalized user support.
Lead the strategy, operations, and evolution of the Customer Operations function to support Samsung Food's global growth. Manage cross-functional relationships, incident response, and the integration of customer insights into product development.
Own the quality approach within a cross-functional squad by defining testing strategies and driving quality upstream during planning. Guide engineers in implementing automated tests and ensure quality is integrated into development workflows.
