Vitalant

The Donor Outreach Coordinator supports the organization's mission by engaging with donors to schedule blood donation appointments. They are responsible for providing quality customer service, resolving donor concerns, and accurately coding donor records.

Address donor inquiries and provide scheduling assistance via phone, email, chat, and social media. Investigate and troubleshoot donor portal and website issues while maintaining positive donor relationships.

Lead the design, development, and automation of Identity and Access Management (IAM) solutions to enhance security and scalability. Manage user lifecycle processes and ensure compliance with healthcare regulations like HIPAA and FDA.