The Donor Outreach Supervisor coordinates daily call center activities to ensure outreach goals are met while managing and training the customer service team. They are responsible for monitoring call quality, resolving donor complaints, and generating performance reports.
The Senior Manager will lead enterprise-level strategic programs to improve donor acquisition, retention, and engagement across a matrixed organization. They will partner with cross-functional teams to develop roadmaps, monitor KPIs, and drive sustainable growth through data-driven insights.
Address donor inquiries and provide scheduling assistance via phone, email, chat, and social media. Investigate and troubleshoot donor portal and website issues while maintaining positive donor relationships.
