The representative will make outbound calls to donors to schedule blood donation appointments while maintaining accurate records. They are expected to build rapport, provide excellent customer service, and meet daily performance metrics.
Address donor inquiries and provide scheduling assistance via phone, email, chat, and social media. Investigate and troubleshoot donor portal and website issues while maintaining positive donor relationships.
Lead the design, development, and automation of Identity and Access Management (IAM) solutions to enhance security and scalability. Manage user lifecycle processes and ensure compliance with healthcare regulations like HIPAA and FDA.
