The Medical Biller will manage the revenue cycle by accurately filing claims, researching rejections, and posting payments for medical equipment. They will also support the launch of new product categories by developing and refining billing processes.
Serve as the first point of contact for patients and clinics, providing guidance on medical supply orders, refills, insurance coverage, billing, shipping, and returns. Resolve and document patient issues, coordinate with internal teams and clinics, and escalate complex cases when needed.
The Patient Experience Representative serves as the primary point of contact for patients and clinics to manage medical supply orders and insurance inquiries. They are responsible for troubleshooting issues, documenting interactions, and providing clear guidance on eligibility and coverage.
The Medical Review Nurse will evaluate DMEPOS orders and medical records to ensure compliance with CMS regulations and medical necessity. They will also serve as a liaison between healthcare providers and internal teams to address documentation gaps and improve billing quality.
The Customer Experience Associate will manage inbound clinic inquiries and resolve order-related issues through phone, email, and chat. They will also collaborate with internal teams to improve operational workflows and advocate for the needs of clinics and patients.
Lead national enrollment operations by managing the end-to-end lifecycle of EDI, EFT, and ERA connections for thousands of payers. Monitor transaction loops and resolve electronic connection issues to ensure uninterrupted financial operations.
