Lead the overall brand positioning and content strategy to drive awareness and demand across residential and commercial segments. Oversee creative production and the integration of AI tools to improve content velocity and operational efficiency.
Vector Security
11 Remote Job Openings at Vector Security
Coordinate the scheduling of routine maintenance and emergency service repairs for residential and commercial security clients. Manage inbound and outbound communications while optimizing technician routes to ensure efficient service coverage.
Customer Advocacy Representative - Retention
Vector Security
·
Full Time
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10 days ago
Vector Security
The representative is responsible for reducing customer attrition by persuading at-risk customers to remain with the company. This includes responding to cancellation requests, resolving complaints, and documenting cases to identify trends.
Provide advanced administrative and operational support to leaders and departments, ensuring smooth executive-level workflows. Key tasks include processing account terminations, managing fire inspection reports, and handling customer contracts and riders.
Produce detailed shop drawings and submittal documentation for intrusion, fire, access control, and video surveillance systems. Collaborate with design managers and specialists to provide accurate wiring details and project documentation for customers and authorities.
The Senior Sales Engineer designs and presents tailored technical security solutions to enterprise clients to drive business investment. This role involves conducting ROI analyses, leading product demonstrations, and collaborating with cross-functional teams to ensure successful solution delivery.
Lead the development and management of VSN MNS Operations, overseeing design, engineering, NOC services, and installation departments. Focus on process development, KPI management, P&L oversight, and strategic collaboration across corporate functions to grow the business.
Provide high-level technical support to customers via phone, email, chat, and social media to resolve equipment issues and account updates. Document all interactions in Microsoft D365 and coordinate on-site service visits when necessary.
Manage day-to-day workflow and team performance to meet KPIs and SLAs within a virtual contact center. Provide coaching, development, and handle customer escalations across multiple communication channels.
Oversee special project teams by tracking timelines, managing milestones, and coordinating with internal departments for billing and purchasing. Manage personnel activities including hiring, performance reviews, and ensuring projects meet revenue and margin targets.
Direct and implement sales strategies to drive organic growth and market share within the residential sales segment. Lead field sales teams, manage budgets, and foster a positive, client-facing sales culture through coaching and cross-departmental collaboration.
