The System Design Specialist is responsible for designing integrated security, video, access, and fire alarm systems while supporting junior team members. They produce technical documentation, including wiring diagrams, material estimates, and programming guides to ensure successful project delivery.
The Service Operations Supervisor oversees the daily workflow of operations coordinators to ensure efficient service and repair processes for security systems. They are responsible for managing team performance, handling escalations, and maintaining service level agreements.
Handle customer inquiries across phone, chat, email, text, and social media, resolving concerns, updating accounts, and escalating issues or scheduling service when needed. Document interactions, follow up on open work orders, discuss referrals and offerings, and meet individual service and call metrics.
The Customer Advocate is responsible for retaining customers by addressing cancellation requests through persuasion and resolving complaints to improve satisfaction. They will proactively reach out to at-risk customers and document all interactions to ensure accurate reporting.
The Technical Support Specialist will provide high-level support across multiple channels including phone, email, chat, and social media. Responsibilities include troubleshooting equipment issues, managing account updates, and documenting all customer interactions accurately.
The Project Manager will oversee multiple security installation projects, managing budgets, subcontractors, and timelines to ensure successful delivery. They will facilitate communication between internal and external stakeholders while providing technical troubleshooting and team mentorship.
The Senior Service Accounts Coordinator serves as a primary point of contact for corporate customers, managing escalations, service estimates, and client reporting. They are responsible for monitoring work order workflows, ensuring compliance with service level agreements, and facilitating effective communication between internal teams and clients.
Oversee special project teams by tracking timelines, managing milestones, and coordinating with internal departments for billing and purchasing. Manage personnel activities including hiring, performance reviews, and ensuring projects meet revenue and margin targets.
