The Customer Support Representative handles inbound customer calls and electronic requests to provide troubleshooting and system information. They also support the data center by completing code changes and managing emergency alarm events.
Vector Security
11 Remote Job Openings at Vector Security
The Project Coordinator manages site survey requests, coordinates schedules with Technical Service Partners, and handles work order creation. They are also responsible for ordering equipment, updating project milestones in D365, and maintaining communication with internal and external stakeholders.
Sr. Sales Engineer, Managed Network Services
Vector Security
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Full Time
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a month ago
Vector Security
The Sr. Sales Engineer designs and presents tailored technical solutions for Managed Network Services to prospective and existing clients. They collaborate with sales and product teams to ensure solution feasibility and translate complex client requirements into compelling technical proposals.
The Sales Executive is responsible for acquiring new enterprise-level national accounts and driving revenue growth within the Managed Network Services group. This includes leading the proposal process, managing the sales pipeline, and maintaining strong relationships with key stakeholders to ensure client retention.
The Senior Sales Support Administrator supports complex accounts by processing proposals, contracts, and maintaining customer account profiles. They act as a primary point of contact for D365 support and coordinate between National Account Managers and various internal departments.
Customer Experience Associate - Call Center
Vector Security
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Full Time
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a month ago
Vector Security
Handle customer interactions across multiple channels including phone, email, chat, and SMS to resolve concerns and update accounts. Document all interactions accurately in the business application and escalate technical issues when necessary.
Coordinate the scheduling of routine maintenance and emergency service repairs for residential and commercial security clients. Manage inbound and outbound communications while optimizing technician routes to ensure efficient service coverage.
Customer Advocacy Representative - Retention
Vector Security
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Full Time
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2 months ago
Vector Security
The representative is responsible for reducing customer attrition by persuading at-risk customers to remain with the company. This includes responding to cancellation requests, resolving complaints, and documenting cases to identify trends.
The Senior Sales Engineer designs and presents tailored technical security solutions to enterprise clients to drive business investment. This role involves conducting ROI analyses, leading product demonstrations, and collaborating with cross-functional teams to ensure successful solution delivery.
Lead the development and management of VSN MNS Operations, overseeing design, engineering, NOC services, and installation departments. Focus on process development, KPI management, P&L oversight, and strategic collaboration across corporate functions to grow the business.
Oversee special project teams by tracking timelines, managing milestones, and coordinating with internal departments for billing and purchasing. Manage personnel activities including hiring, performance reviews, and ensuring projects meet revenue and margin targets.
