The Technical Support Specialist will provide high-level support across multiple channels including phone, email, chat, and social media. Responsibilities include troubleshooting equipment issues, managing account updates, and documenting all customer interactions accurately.
The Project Manager will oversee multiple security installation projects, managing budgets, subcontractors, and timelines to ensure successful delivery. They will facilitate communication between internal and external stakeholders while providing technical troubleshooting and team mentorship.
The Senior Service Accounts Coordinator serves as a primary point of contact for corporate customers, managing escalations, service estimates, and client reporting. They are responsible for monitoring work order workflows, ensuring compliance with service level agreements, and facilitating effective communication between internal teams and clients.
The developer will design, build, and maintain custom plugins, workflows, and extensions within the Dynamics 365 CE environment. They will also collaborate with cross-functional teams to implement Power Platform solutions and integrate third-party services like DocuSign.
The Sales Executive is responsible for acquiring new enterprise-level national accounts and driving revenue growth within the Managed Network Services group. This includes leading the proposal process, managing the sales pipeline, and maintaining strong relationships with key stakeholders to ensure client retention.
Handle customer interactions across multiple channels including phone, email, chat, and SMS to resolve concerns and update accounts. Document all interactions accurately in the business application and escalate technical issues when necessary.
The representative is responsible for reducing customer attrition by persuading at-risk customers to remain with the company. This includes responding to cancellation requests, resolving complaints, and documenting cases to identify trends.
Lead the development and management of VSN MNS Operations, overseeing design, engineering, NOC services, and installation departments. Focus on process development, KPI management, P&L oversight, and strategic collaboration across corporate functions to grow the business.
Oversee special project teams by tracking timelines, managing milestones, and coordinating with internal departments for billing and purchasing. Manage personnel activities including hiring, performance reviews, and ensuring projects meet revenue and margin targets.
