You will lead the evolution of the cloud platform by implementing automation-driven SRE models and enhancing system reliability across multi-cloud environments. This involves driving observability strategies, optimizing CI/CD pipelines, and leading incident response efforts to ensure platform stability.
You will own the strategy and roadmap for a significant area of the Upsun Cloud platform, balancing infrastructure foundations with innovative features. You will collaborate closely with engineering to build scalable, reliable, and developer-friendly platform capabilities for both human and AI agent users.
The Senior Manager will lead a team of up to 15 Support Engineers while driving operational excellence and the adoption of AI-powered support tools. They will also manage complex customer escalations and collaborate cross-functionally to advocate for customer needs.
You will serve as the technical owner of the billing infrastructure, managing configurations, integrations, and system health. You will bridge the gap between Finance, Product, and Engineering to ensure scalable, compliant, and accurate revenue operations.
You will own the technical relationship with key customers, designing and implementing custom workflows that integrate with their existing CI/CD and infrastructure. You will also drive the market feedback loop to influence the product roadmap and create reusable reference architectures for future deployments.
You will design and build data models to turn raw data into actionable metrics while providing technical leadership for data projects. Additionally, you will collaborate cross-functionally to define business metrics and improve data architecture using modern cloud tools.
