Provide one-to-one customer service for US Healthcare accounts regarding international import and export support. Analyze and resolve account issues, handle tracing and claim inquiries, and maintain communication with internal and external stakeholders.
UPS
15 Remote Job Openings at UPS
The Middle Market Program Management Supervisor serves as the primary contact for regional customers to ensure operational execution and reduce customer churn. They are responsible for managing a portfolio of accounts, overseeing administrative support staff, and driving service process improvements.
Agente Servicio al Cliente – Investigaciones y Seguimiento de Paquetes
UPS
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Full Time
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4 days ago
UPS
Responsible for investigating packages, evaluating damages, and managing claims using internal systems to locate delivery proofs. The role involves communicating with customers and various international departments to resolve delivery issues.
Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)
UPS
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Full Time
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5 days ago
UPS
The specialist drives the development and implementation of innovative, customer-centric sustainability solutions and products across Europe. This includes acting as a subject matter expert to support customers in decarbonization and circular economy journeys while leading cross-functional project teams.
Customs Brokerage Rep III **Remote** Monday-Friday 6:30pm to 3:00am.EST
UPS
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Full Time
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5 days ago
UPS
The role involves preparing customs entries, classifying goods according to HTS, and coordinating freight delivery. It also requires managing documentation discrepancies and maintaining strong client relationships.
Manage purchase and sales orders to facilitate the movement of goods into the U.S. market while maintaining international relationships. Drive business growth through strategic customer meetings, KPI reviews, and the delivery of business analysis reports.
This role handles incoming technical and procedural communications from Account Executives and UPS representatives. The representative is responsible for troubleshooting application problems and recording all interactions in a CRM system.
Responsible for processing charge adjustments, creating reports, and performing audits to ensure billing accuracy. The role involves investigating customer disputes and ensuring all Matrix billing process steps are followed correctly.
The role involves preparing customs entries, classifying goods according to Harmonized Tariff Schedules, and coordinating freight delivery. It also requires managing documentation discrepancies and maintaining strong client relationships.
Assists customers with package inquiries and collaborates with team members to facilitate delivery solutions. Monitors performance goals and meets key performance indicator metrics to improve the customer experience.
This role coordinates the development and maintenance of classification and Partnered Government Agencies (PGA) functions. Responsibilities include analyzing part data for ADD/CVD reporting and communicating regulatory procedures to customers.
This role is responsible for planning the weight and balance of outbound aircraft to ensure safe and legal flights. The planner positions containers after weighing and communicates with operations to maintain flight safety.
The role involves planning the weight and balance of outbound aircraft to ensure safe and legal flights. Responsibilities include positioning containers after weighing and communicating with operations to maintain flight safety.
This role is responsible for planning the weight and balance of outbound aircraft to ensure safe and legal flights. The planner positions containers on flights and communicates with other operations to maintain flight safety.
Handle customer inquiries regarding shipments and operational processes to ensure excellence in service. Collaborate with internal teams to resolve issues and meet KPIs related to quality and customer satisfaction.