Monitor and triage cybersecurity alerts across client environments while investigating suspicious activity and potential threats. Support incident response activities, document findings, and maintain accurate security tickets while following established playbooks.
Administer, monitor, maintain, and troubleshoot customer-facing security platforms, including owning Tier 3 escalations and carrying out approved changes, upgrades, and maintenance. Support client onboarding, improve platform reliability through processes and automation, maintain technical documentation, and collaborate with internal teams and vendors.
Monitor and triage cybersecurity alerts across client environments while investigating suspicious activity and potential threats. Support incident response activities, document findings, and maintain accurate security tickets while collaborating with the team.
