The representative will research account and billing data to validate debts and handle client inquiries via various communication channels. They are also responsible for producing reports, maintaining compliance with regulations, and providing feedback to management for process improvements.
The Letter Analyst manages and configures print and digital communication templates, ensuring accurate logic and data references. They coordinate with external vendors and internal technology teams to oversee file production, testing, and compliance validation.
The Technical Analyst translates business requirements into detailed technical user stories to guide development and QA teams. They also analyze application code and databases to ensure system changes align with business needs and technical constraints.
Lead daily loan-servicing processing operations by managing staff, work queues, staffing coverage, quality, service levels, and escalations. Maintain compliant and consistent procedures, monitor operational performance, support audits and system changes, and collaborate across departments to improve processing and borrower outcomes.
Assist customers with billing inquiries and delinquent accounts while ensuring accurate documentation in the client system. Maintain quality assurance goals and adhere to production measures such as call handling time and schedule adherence.
The Senior GRC & Compliance Manager will own and operate the company's security compliance program, including external audits and control management. They will also lead the execution of PCI audits and establish an AI Governance program.
The representative will communicate with consumers via telephone to resolve unpaid accounts and provide accurate account updates. They are also responsible for skip tracing to locate contact information and counseling delinquent consumers on payment obligations.
The primary responsibility is to contact consumers to secure payments on past due student loan accounts. Representatives must also ensure all collection activities comply with company policies and relevant local, state, and federal laws.
The role involves calling consumers to secure payments on past due student loan accounts while maintaining compliance with federal and state collection laws. Representatives must ensure accurate information exchange and adhere to company policies during all interactions.
Lead and mentor the software development team while managing the application development roadmap and technical strategy. Oversee SQL Server databases, .NET application development, and ensure secure, scalable solutions through vendor management and code scanning.
The developer will design, develop, and maintain web applications using MS development frameworks and SQL Server. They are responsible for supporting production deployments, performing testing, and troubleshooting software solutions.
