Location: Remote
Compensation:  $75-$92K (exempt/annual salary)

Hours: M-F 8am-5pm CT (some nights or weekends may be required from time to time)

Why should you consider TSI (part of TSI family of companies)?

Transworld Systems, Inc. is an industry leader and customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing, and legal services for many of the world’s leading companies. We have over 50 years of experience handling customer contacts and interactions across a broad spectrum of industries.

• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available:
  • Medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

The Technical Analyst connects business needs with application development. This role works with business stakeholders and product owners to understand requirements, review existing user stories, and translate them into clear, technically detailed user stories for development and QA.

This is a technical user story creation and refinement role. The focus is to prepare stories that help the development team understand what needs to be built, how the system is expected to behave, and what is within the agreed scope. The position requires the ability to read and understand PHP code, work with MS-SQL, and communicate effectively with technical teams and business partners.

Requirements Analysis & Technical Story Creation

• Review business requirements and user stories to understand the requested outcome, business rules, and scope.
• Translate business requirements into detailed technical user stories for development and QA.
• Document system behavior, data needs, dependencies, edge cases, and relevant technical considerations.
• Write clear acceptance criteria that define how completed work will be evaluated.
• Identify gaps, assumptions, and conflicting requirements, and work with stakeholders to resolve them.
• Keep technical stories aligned with approved business needs and delivery scope

Application & Data Analysis

• Read and interpret application PHP code to understand existing system behavior and assess the potential impact of requested changes.
• Use MS-SQL to investigate data, validate assumptions, and understand how requirements relate to existing databases and processes.
• Analyze how changes may affect applications, integrations, APIs, data flows, reports, and related system components.
• Partner with developers to clarify technical questions and refine stories as implementation details emerge

Stakeholder & Team Collaboration

• Serve as a communication link among business stakeholders, product owners, developers, and QA.
• Explain technical details and system impacts in language business partners can understand.
• Participate in backlog refinement, sprint planning, and development discussions.
• Support QA by clarifying expected system behavior and acceptance criteria.
• Communicate changes to requirements, dependencies, and scope to the appropriate stakeholders.
  
  

Qualifications & Education Requirements

• Experience as a Technical Analyst, Systems Analyst, Technical Business Analyst, or in a similar role supporting application development.
• Demonstrated ability to translate business requirements into detailed technical user stories.
• Working knowledge of Microsoft SQL and the ability to query and interpret data.
• Ability to read PHP code and follow application logic.
• Understanding of application architecture, databases, integrations, and the software development lifecycle.
• Experience writing acceptance criteria and documenting business rules, dependencies, and edge cases.
• Strong analytical, problem-solving, and organizational skills.
• Clear written and verbal communication skills, with the ability to work effectively with technical and business teams.

Preferred Qualifications

• Experience working with Agile delivery teams and tools such as JIRA.
• Experience supporting legacy applications or systems undergoing modernization.
• Familiarity with Laravel/PHP and Microsoft SQL Server.
• Experience in financial services, accounts receivable management, loan servicing, or student lending.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.