Toptracer

The role involves providing software and installation support for Toptracer Range technology as a first responder to incident tickets. You will analyze technical issues, collaborate with Tier 2 and Tier 3 technicians, and maintain monitoring tools to ensure system reliability.

The support technician will serve as the first responder for incident support tickets and phone calls, analyzing technical issues to determine the best resolution. They will collaborate with Tier 2 and Tier 3 teams to resolve complex problems while maintaining monitoring tools and documenting processes.