Tidal Basin Holdco, LLC

The agent is responsible for handling inbound and outbound calls to address customer inquiries, resolve complaints, and provide accurate product or service information. They must maintain detailed customer records, document call interactions, and escalate complex issues to leadership while meeting performance targets.

The Project Manager will lead the delivery of disaster recovery and survivor assistance programs, managing project staffing, budgets, and contractual requirements. They serve as the primary liaison between clients, government agencies, and stakeholders to ensure compliance and successful project execution.