The Contact Center Agent is responsible for handling inbound and outbound calls to assist customers with Medicaid benefits, inquiries, and renewals. They must document interactions, resolve complaints, and maintain accurate records while meeting daily performance targets.
The Eligibility Specialist reviews disaster relief applications to determine eligibility and manages case files for affected individuals. They serve as a point of contact for survivors, providing customer service and coordinating necessary recovery resources.
The specialist will manage FEMA hazard mitigation grant programs, including HMGP, BRIC, and FMA, while serving as a liaison between clients and federal agencies. Responsibilities include developing mitigation plans, performing cost-benefit analyses, and providing technical assistance for project eligibility and reimbursements.
The agent is responsible for handling inbound and outbound calls to address customer inquiries, resolve complaints, and provide accurate product or service information. They must maintain detailed customer records, document call interactions, and escalate complex issues to leadership while meeting performance targets.
