The Revenue Operations Manager will own and scale the internal outbound sales engine by managing the tech stack, optimizing sequences, and improving funnel conversion. They will also be responsible for data enrichment, lead routing, and providing actionable insights through reporting and revenue intelligence.
Tendril
7 Remote Job Openings at Tendril
The role serves as the first point of contact for inbound customer support, responsible for rapid intake, triage, and initial troubleshooting of technical issues. Agents must maintain accurate documentation, manage ticket queues, and ensure high-quality communication with customers.
The Sales Development Representative will conduct high-volume outbound calling and email prospecting to generate new business opportunities. They will also qualify inbound leads and collaborate with the sales team to schedule meetings and demos.
The Frontline agent serves as the primary point of contact for inbound customer support, responsible for rapid intake, triage, and troubleshooting of technical issues. They must maintain accurate documentation, adhere to SLA targets, and escalate complex issues to internal teams when necessary.
The Networking Support Specialist is responsible for configuring, monitoring, and troubleshooting customer network environments, including routers, switches, and POS systems. They will also manage escalations, maintain accurate network documentation, and coordinate with vendors to ensure stable system performance.
This role involves finding, cleansing, ingesting, and automating data for the product, including modeling and prototyping its use within the data model and product features. The lead will also work with customer-facing teams to identify necessary customer data and develop tools using scraping, LLMs, and other methods to aggregate and automate this data collection.
The Customer Success Specialist will build and maintain strong client relationships post-sale, acting as the primary contact to ensure customers achieve their goals and continuously receive value from the services. This role also involves proactively monitoring customer health, conducting business reviews, and leveraging a sales mindset to identify and support upsell and expansion opportunities.
