The Enterprise Support Specialist will provide high-quality technical support to enterprise clients by resolving product issues and guiding them through workflows. They will also act as a liaison between clients and internal teams while facilitating training and collecting feedback.
The specialist will provide high-quality voice, email, and chat support to global customers while troubleshooting technical issues and guiding users through product workflows. They are also responsible for documenting product feedback, managing escalated cases, and maintaining accurate internal records.
