The Customer Success Manager serves as the primary point of contact for school and district clients, guiding them through onboarding and driving product adoption. They are responsible for building trust-based relationships, monitoring customer health, and identifying opportunities for account growth while advocating for customer needs internally.
The Director of Product Management defines and executes the strategic vision and multi-year roadmap for product portfolios while leading a team of product professionals. They are accountable for driving business outcomes, including revenue growth, market competitiveness, and successful product commercialization across cross-functional teams.
