The Operations Lead will govern incident management processes, including continuous service improvement, policy maintenance, and SLA/KPI control. They will also manage major incident teams, oversee ServiceNow development, and coordinate with risk and audit bodies to ensure operational stability.
Provide analysis and design for FinTech solutions to support client delivery and business growth. Act as a Subject Matter Expert in Cash domains to connect process flows to technical components and ensure system alignment.
The role involves providing architectural leadership for technology solutions and managing complex projects from start to finish. The candidate will also administer the overall Cloud Data Strategy and Architecture.
