You will manage the end-to-end candidate experience, including inbound triage, first-round screens, and scheduling. You are responsible for maintaining accurate data in the applicant tracking system and utilizing AI tools to streamline recruitment workflows.
You will own the commercial relationship for high-value accounts, focusing on renewals, expansion, and executive trust. You will also collaborate with deployment strategists to ensure measurable commercial outcomes and drive product adoption.
You will own the day-to-day engineering execution, including delivery cadence, backlog management, and proactive unblocking of the team. Additionally, you will focus on developer experience and people development, including 1:1s, coaching, and hiring.
Own the commercial relationship for high-value brands, focusing on net dollar retention, expansion, and executive trust. Lead commercial reviews, account planning, and renewal negotiations while partnering with deployment strategists to ensure product outcomes.
Own the delivery and deployment of AI agents for consumer brands from kick-off to sustained performance. Diagnose operational gaps in helpdesk configurations and feed patterns back to the product team to improve the platform.
Own end-to-end product launches and create systematic marketing infrastructure to drive enterprise deals. Develop competitive intelligence, customer success stories, and educational programs to increase product adoption and win rates.
Manage a portfolio of high-value strategic accounts to drive retention, commercial expansion, and executive-level relationships. Partner with AEs and PMs to translate customer needs into product roadmap influence and scale deployments across various business functions.
Act as the resident expert for specific product surfaces, diagnosing agent behavior and bridging the gap between customers and product managers. You will manage a support queue to identify product themes and create enablement documentation and guides.
Solve complex production problems end-to-end by diagnosing root causes and building automation to prevent recurrence. Act as a bridge between customer issues and product development to improve overall product quality.
Set the technical direction and architecture for major platform areas while solving complex, cross-cutting technical problems. Multiply the team's effectiveness through technical mentorship, design reviews, and high engineering standards.
Own the end-to-end development of features and systems across the full stack, including frontend, backend, and infrastructure. Partner with product teams to translate ambiguous problems into reliable, high-performance enterprise AI workflows.
Lead the creation of product education content, certifications, and onboarding paths to ensure customers and internal teams achieve rapid value. Build a compounding community flywheel and develop sales enablement tools like demo libraries and battle cards to increase win rates.
Lead product education for internal teams, customers, and the market by building curricula, certifications, and a demo library. Establish and grow the Siena community and create AI-driven systems to scale educational content.
Own the end-to-end deployment of AI agents for strategic accounts to drive automation and resolution rates. Translate field insights into platform improvements and design AI transformation roadmaps for enterprise CX leaders.
