Own commercial relationships for Growth and Strategic accounts, including account planning, executive engagement, renewals, and expansion opportunities. Demonstrate customer impact and ROI, explain Siena’s product capabilities, and coordinate cross-functional execution with deployment strategists and other teams.
You will build and own an enterprise pipeline for ecommerce and consumer brands, managing the full sales cycle from initial conversation to contract signature. This involves leading formal RFP processes and coordinating with internal leadership and engineering teams to close complex, multi-stakeholder deals.
You will own the entire content strategy and execution for the company, including founder-led LinkedIn, product launches, blog posts, and video scripts. You are responsible for setting the brand voice and ensuring all public-facing content aligns with product visuals and market goals.
You will own the autonomy product surface, defining where agents can act without human intervention and building systems to improve autonomous resolution. You will also design experiments, manage launch cycles, and work directly with customers to ensure successful adoption and performance.
You will own the creative direction and narrative positioning for all market-facing assets, including landing pages, videos, and design systems. Over time, you will build and lead a small internal agency team to execute brand strategy and product launches.
You will own the day-to-day engineering execution, including delivery cadence, backlog management, and proactive unblocking of the team. Additionally, you will focus on developer experience and people development, including 1:1s, coaching, and hiring.
Own the commercial relationship for high-value brands, focusing on net dollar retention, expansion, and executive trust. Lead commercial reviews, account planning, and renewal negotiations while partnering with deployment strategists to ensure product outcomes.
Manage a portfolio of high-value strategic accounts to drive retention, commercial expansion, and executive-level relationships. Partner with AEs and PMs to translate customer needs into product roadmap influence and scale deployments across various business functions.
Act as the resident expert for specific product surfaces, diagnosing agent behavior and bridging the gap between customers and product managers. You will manage a support queue to identify product themes and create enablement documentation and guides.
Solve complex production problems end-to-end by diagnosing root causes and building automation to prevent recurrence. Act as a bridge between customer issues and product development to improve overall product quality.
Own the end-to-end development of features and systems across the full stack, including frontend, backend, and infrastructure. Partner with product teams to translate ambiguous problems into reliable, high-performance enterprise AI workflows.
Lead product education for internal teams, customers, and the market by building curricula, certifications, and a demo library. Establish and grow the Siena community and create AI-driven systems to scale educational content.
