You will serve as a primary point of contact for B2B merchants, managing inquiries and escalations across calls, live chat, and tickets. Additionally, you will identify recurring issues to help improve platform functionality and maintain high service quality.
You will serve as a primary point of contact for B2B merchants, managing inquiries and shipping escalations across calls, chat, and tickets. Additionally, you will identify recurring issues to help improve platform functionality and maintain high service quality.
You will serve as a primary point of contact for B2B merchants, resolving shipping, tracking, and platform issues across multiple channels. Additionally, you will identify recurring pain points to help improve team processes and build deep product knowledge.
