The Case Management Coordinator facilitates patient transitions from inpatient facilities by coordinating discharge planning and addressing barriers to care. This role supports value-based care strategies by ensuring smooth transitions and maintaining strong alignment with providers and payor partners.
The Customer Experience Specialist manages high-volume telephonic inquiries from patients and community partners while performing critical follow-up calls. They are responsible for patient registration, benefit verification, and maintaining accurate medical records in compliance with HIPAA regulations.
The Medical Director oversees clinical operations, quality of care, and medical staff performance at the center level. They are responsible for developing clinical policies, ensuring regulatory compliance, and delivering direct patient care.
