The Customer Experience Specialist manages high-volume telephonic inquiries from patients and community partners while performing critical follow-up calls. They are responsible for patient registration, benefit verification, and maintaining accurate medical records in compliance with HIPAA regulations.
The Revenue Cycle Specialist analyzes claim denials, investigates trends, and processes corrections to optimize reimbursement rates. They also generate financial reports, maintain billing system configurations, and collaborate with internal teams to ensure accurate claim submissions.
The Medical Director oversees clinical operations, quality of care, and medical staff performance at the center level. They are responsible for developing clinical policies, ensuring regulatory compliance, and delivering direct patient care.
