The Business Analyst is responsible for analyzing D2C business data to improve performance reporting and support sales and profit targets. They will collaborate with cross-functional teams to define metrics, automate reporting processes, and provide actionable insights for strategic decision-making.
You will act as the primary contact for international B2B customers, managing the full order lifecycle from processing to delivery. Additionally, you will handle claims, resolve payment issues, and coordinate logistics to ensure high customer satisfaction.
You will own and manage the company's organic social media channels, specifically Instagram, to drive brand awareness and engagement. Additionally, you will lead, mentor, and organize the content team to ensure high-quality delivery and efficient workflows.
