Provide expert support and consulting for customers using the RIB Personal software, focusing on construction payroll and accounting processes. Analyze technical issues, coordinate with development teams for solutions, and contribute to internal knowledge bases.
Manage global tax compliance, reporting, and accounting with a focus on the DACH region and international tax laws. Provide strategic tax advice for transactions, support ERP automation, and coordinate with external auditors and tax authorities.
The role involves providing technical support via phone, email, and chat to resolve operational and implementation issues for RIB products. Responsibilities include documenting technical issues, reproducing errors in test systems, and escalating complex problems to appropriate teams.
Serve as the primary contact point for customers regarding the RIB iTWO software solution, advising on configuration, application, and troubleshooting. Responsibilities also include qualifying, recording, and finding individual solutions for customer inquiries, conducting program tests, and performing remote maintenance.
