Customer Success Engineer (Contract)
Support the technical onboarding and deployment of AI voice agents for enterprise customers. Collaborate with Product and Engineering teams to translate customer feedback into product improvements.
Support the technical onboarding and deployment of AI voice agents for enterprise customers. Collaborate with Product and Engineering teams to translate customer feedback into product improvements.
You will support enterprise customers in deploying and scaling AI voice agents by designing integrations and troubleshooting technical issues. Additionally, you will partner with internal product and engineering teams to translate customer feedback into actionable product improvements.
The Telephony Engineer will manage complex SIP integrations with various CCaaS/CPaaS platforms and act as the primary technical contact for enterprise clients. They will also perform advanced troubleshooting using PCAP analysis and SIP traces to ensure high call quality and reliability.
The Customer Success Engineer will support enterprise customers in deploying and scaling AI voice agents by designing integrations and troubleshooting technical issues. They will act as a technical partner to customer engineering teams while identifying product gaps to inform internal engineering and product development.
Create and publish content featuring Retell AI's voice agents across YouTube, LinkedIn, and Instagram. Follow provided briefs and creative direction to scale the company's story to a wider audience.
Partner with hiring managers to develop sourcing strategies and manage the full-cycle recruitment process for technical and GTM roles. Drive candidate engagement from initial screen through to the offer stage while maintaining a high hiring bar.