The Platform Program Lead manages the platform track of a modernization program, directing three scrum teams to deliver releases for a Department of War customer. This role serves as the primary customer contact, overseeing roadmap planning, sprint reviews, and the resolution of dependencies to ensure milestone success.
Design, deploy, and operate a Keycloak-based identity federation broker within AWS GovCloud on Kubernetes. Manage application onboarding, implement token exchange protocols, and ensure compliance with security authorization requirements.
The analyst serves as the primary point of contact for end users, providing technical and functional support for the Defense Travel System via phone and live chat. Responsibilities include triaging incoming requests, resolving issues at the first point of contact, and routing escalations to specialized departments.
Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Technical Support.
Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Reservations.
