The Senior Project Manager will lead enterprise-level UCaaS/CCaaS initiatives while coordinating with cross-functional teams and vendors to ensure project alignment. They are responsible for establishing governance frameworks, managing project risks, and providing performance reporting to executive leadership.
The Senior Solutions Architect serves as a trusted advisor to clients, leading discovery sessions and designing strategic technology solutions across cybersecurity, cloud, and AI. They partner with sales teams to present technical recommendations and guide organizations through complex technology modernization initiatives.
Serve as the primary contact for assigned clients, manage recurring communications and deliverables, and coordinate implementations, transitions, reporting, audits, and issue resolution. Lead optimization meetings and projects, maintain client and operational documentation, collaborate with internal teams and carriers, and identify process improvements.
The Technical Support Specialist I provides phone-based wireless support, including troubleshooting, MDM assistance, and processing activations. They are responsible for managing client orders within a 4-hour SLA and ensuring compliance with data security policies.
