Provide Level One technical support through call queues and Teams chat, resolve end-user escalations, support specialized orders and high-profile clients, and back up wireless support requests. Manage complex carrier plan changes, assist with client onboarding, maintain data security practices, and implement and document process improvements.
The Account Manager is responsible for supporting existing customers to ensure long-term satisfaction, retention, and growth. They will manage client contracts, drive sales goals through upsells and renewals, and collaborate cross-functionally to improve the customer experience.
The Client Support Associate provides frontline support by managing repair tickets, service orders, and MAC requests for clients. They are also responsible for tracking time, assisting with quotes, and participating in a rotating on-call schedule.
The TSS Operations Manager oversees daily technical support operations, coordinates cross-functional teams, and implements process improvements to ensure high-quality service delivery. They also serve as a key liaison between technical teams, clients, and leadership while driving continuous improvement and performance metrics.
The Account Manager is responsible for managing existing AT&T enterprise client relationships to drive retention, satisfaction, and growth. They will collaborate cross-functionally to deliver sales proposals, manage contracts, and ensure customer KPIs are met.
