The Sales Development Representative is responsible for conducting outbound cold calls to qualify leads and schedule discovery meetings for the sales team. They must maintain accurate CRM records and collaborate with internal teams to refine outreach strategies and meet performance KPIs.
Serve as the primary contact for assigned clients, manage recurring communications and deliverables, and coordinate implementations, transitions, reporting, audits, and issue resolution. Lead optimization meetings and projects, maintain client and operational documentation, collaborate with internal teams and carriers, and identify process improvements.
The Technical Support Specialist I provides phone-based wireless support, including troubleshooting, MDM assistance, and processing activations. They are responsible for managing client orders within a 4-hour SLA and ensuring compliance with data security policies.
The Account Manager is responsible for supporting existing customers to ensure long-term satisfaction, retention, and growth. They will manage client contracts, drive sales goals through upsells and renewals, and collaborate cross-functionally to improve the customer experience.
The Client Support Associate provides frontline support by managing repair tickets, service orders, and MAC requests for clients. They are also responsible for tracking time, assisting with quotes, and participating in a rotating on-call schedule.
The Account Manager is responsible for managing existing AT&T enterprise client relationships to drive retention, satisfaction, and growth. They will collaborate cross-functionally to deliver sales proposals, manage contracts, and ensure customer KPIs are met.
