Technical Support Specialist I

Job Title: Technical Support Specialist I

Department: Mobility Managed Services

Reports To: Technical Support Specialist Operations Manager

About Amplix

Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we've influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.

Joining Amplix means becoming part of a team that's shaping the future of IT advisory. Here, you'll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.

Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.

Job Summary

As a Technical Support Specialist I, you'll provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST. You'll troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements, while also being available for after-hours calls if needed. You'll work with TSS II and SrTSS to handle client orders within a 4-hour service level agreement (SLA), implement process improvements, and manage inventory requests while ensuring we meet data security policies.

Duties and Responsibilities

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Certifications

Compensation

The compensation range for this position is $19.00-$20.00 USD. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.

Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.