You will serve as the primary point of contact for customers, managing onboardings, check-ins, and resolving support issues. Additionally, you will handle escalations, manage refunds, and identify upsell opportunities to grow existing accounts.
You will act as the primary point of contact for enterprise clients, managing onboarding, escalations, and complex customer issues. Additionally, you will mentor team members, build internal processes, and track key success metrics to report to leadership.
The Office Manager will handle financial tasks including bookkeeping, invoicing, and dunning, while also managing HR processes such as onboarding and payroll. Additionally, they will oversee legal contract preparation and general administrative operations for the company.
