You will serve as a subject matter expert and internal champion for a new product line, managing a book of business while building scalable playbooks and enablement materials. Additionally, you will act as the connective tissue between customers and the product team to influence roadmap prioritization based on data-driven insights.
Postscript
7 Remote Job Openings at Postscript
Guide large customers through the Postscript setup process by optimizing campaigns, automations, and communicating best practices. Additionally, mentor junior team members and collaborate with sales and product teams to refine the customer journey.
Design and operate a next-generation CDP and messaging platform, focusing on infrastructure topology, scaling, and cost management. Develop safety guardrails and automated runbooks to enable AI agents to execute deployments and migrations safely.
Identify and qualify ecommerce brands to generate new business opportunities through creative outreach and research. Manage the sales pipeline in Salesforce and collaborate with Account Executives to ensure a smooth hand-off of qualified prospects.
The Senior Customer Success Manager will drive value and growth for enterprise clients by acting as a strategic advisor and implementing effective SMS marketing strategies. They will collaborate cross-functionally to ensure product adoption, retention, and the delivery of seamless customer solutions.
You will take ownership of the Fondue product architecture and lead the development of cashback, discounting, and incentives systems. Additionally, you will drive system modularization and implement AI-first coding practices to accelerate development cycles.
Lead a team of engineers responsible for the messaging backbone, including the Flow Builder automation product and high-volume SMS campaign engine. Drive operational reliability, manage internal platform contracts, and provide professional development for direct reports.