You will guide enterprise-level customers through the Postscript setup process to ensure strong returns within their first 60 days. Additionally, you will mentor junior team members and collaborate with sales and product teams to optimize the customer onboarding experience.
The Solutions Engineer will collaborate with sales and product teams to manage technical discovery, deliver proof of concepts, and provide expert guidance on the Postscript platform. They will act as a technical advisor to customers, ensuring successful integration and adoption of SMS and email marketing strategies.
You will own the end-to-end email deliverability strategy, including infrastructure, sender reputation, and mailbox-provider relationships. You will also partner with product and engineering teams to build deliverability tooling while serving as a senior advisor to customers.
You will serve as a subject matter expert and internal champion for a new product line, managing a book of business while building scalable playbooks and enablement materials. Additionally, you will act as the connective tissue between customers and the product team to influence roadmap prioritization based on data-driven insights.
The Senior Customer Success Manager will drive value and growth for enterprise clients by acting as a strategic advisor and implementing effective SMS marketing strategies. They will collaborate cross-functionally to ensure product adoption, retention, and the delivery of seamless customer solutions.
