The IT Solution Architect acts as a bridge between business stakeholders and technical teams to design scalable, secure, and maintainable technology solutions. They are responsible for analyzing business processes, identifying automation opportunities, and guiding implementation teams through architectural execution.
The Senior Manager of Stop-Loss Operations is responsible for leading the stop-loss function, ensuring accuracy, compliance, and consistency across the company's self-funded health plan business. This role involves integrating sub-teams, managing carrier relationships, and overseeing end-to-end operations including policy setup, renewals, and claims reimbursement.
The Product Owner will manage the product backlog in JIRA, prioritizing features and defects to align with strategic business objectives. They will also collaborate with cross-functional teams to define requirements, lead Agile ceremonies, and ensure delivered solutions meet healthcare regulatory standards.
The role focuses on preparing monthly reconciliations and analysis of custodial accounts to ensure accurate recording of client assets and cash transactions. It also involves monitoring aged receivables, managing daily cash receipts, and collaborating with internal teams to improve financial processes.
Lead the end-to-end configuration, administration, and optimization of the Zendesk platform across the enterprise. Partner with business teams to translate operational needs into platform enhancements and manage the system roadmap.
Lead all claims funding and check run operations, managing the end-to-end process from register generation to custodial account reconciliation. Oversee a team of funding specialists and drive the implementation of check run automation within the VBA platform.
Manage and retain a portfolio of key client accounts valued between $5-$8 million while serving as a trusted advisor to plan sponsors and brokers. Oversee the entire client lifecycle from onboarding to renewal, ensuring high satisfaction and alignment with strategic goals.
The Customer Service Agent provides benefit information, claim status, and general health plan information to callers. They engage with customers to create a welcoming experience and ensure accurate responses to inquiries.
