Provide timely technical support and platform education to patients via email and phone to assist with their healthcare records. Gather patient feedback to help the management and engineering teams improve the platform's functionality.
Provide timely technical support and platform education to patients via email and phone to help them access health records. Collect patient and provider feedback to assist management and engineering teams in shaping the product vision.
Lead the end-to-end technical implementation of imaging solutions across healthcare environments, including designing scalable integrations for PACS and EHR. Act as a technical escalation point and mentor junior engineers while collaborating with product and engineering teams.
Manage and grow a dedicated book of business by developing strategic relationships with hospitals and clinics. Lead customer onboarding, conduct training, and identify opportunities for cross-selling and up-selling to meet revenue growth targets.
