You will serve as the operational bridge between engineering teams and enterprise partners, translating technical requests into actionable initiatives. You will also track project milestones, manage cross-team dependencies, and protect SRE focus time by handling routine stakeholder meetings.
The Customer Retention Manager will manage a high-volume renewal pipeline and proactively build relationships to ensure customer health and retention. They will also design and implement scalable retention workflows, leveraging automation and data to identify risks and drive expansion opportunities.
You will design and build data models to turn raw data into actionable metrics while providing technical leadership for data projects. Additionally, you will collaborate cross-functionally to define business metrics and improve data architecture using modern cloud tools.
Lead the go-to-market motion for Upsun Dispatch by driving the full sales cycle and validating product-market fit. Manage and coach a team of four while collaborating with Product, Engineering, and Marketing to scale the new product.
The IT Systems Engineer is responsible for managing the identity plane, focusing on Okta administration, SSO integrations, and lifecycle automation. They will also oversee the internal SaaS stack, Google Workspace, and ensure compliance with ISO 27001 and SOC 2 standards.
The Senior Legal Counsel will embed compliance into the product lifecycle and manage infrastructure and vendor risks. They will also govern AI frameworks and accelerate commercial growth by updating customer-facing terms and advising sales teams.
Lead the product strategy for a multi-product portfolio including Upsun Cloud, Blackfire, and Dispatch to drive global market leadership. Partner with the CPTO to align technical direction with commercial goals and manage a team of approximately 20 product professionals.
