You will own the strategy and roadmap for a significant area of the Upsun Cloud platform, balancing infrastructure foundations with innovative features. You will collaborate closely with engineering teams to build scalable, developer-friendly solutions that serve both human users and AI agents.
The Senior Manager will lead a team of up to 15 Support Engineers while driving operational excellence and the adoption of AI-powered support tools. They will also manage complex customer escalations and collaborate cross-functionally to advocate for customer needs.
You will design and implement technical workflows and architectures that align with customer needs while owning the technical relationship throughout the customer lifecycle. Additionally, you will drive market feedback to the product team and create reusable reference architectures to scale deployment capabilities.
You will serve as the technical owner of the billing infrastructure, managing configurations, integrations, and system health. You will bridge the gap between Finance, Product, and Engineering to ensure scalable and compliant revenue operations.
You will serve as the operational bridge between engineering teams and enterprise partners, translating technical requests into actionable initiatives. You will also track project milestones, manage cross-team dependencies, and protect SRE focus time by handling routine stakeholder meetings.
The Customer Retention Manager will manage a high-volume renewal pipeline and proactively build relationships to ensure customer health and retention. They will also design and implement scalable retention workflows, leveraging automation and data to identify risks and drive expansion opportunities.
You will design and build data models to turn raw data into actionable metrics while providing technical leadership for data projects. Additionally, you will collaborate cross-functionally to define business metrics and improve data architecture using modern cloud tools.
The IT Systems Engineer is responsible for managing the identity plane, focusing on Okta administration, SSO integrations, and lifecycle automation. They will also oversee the internal SaaS stack, Google Workspace, and ensure compliance with ISO 27001 and SOC 2 standards.
