Lead and develop a team of eight SDRs working with BDMs across EMEA, setting targets and driving strategic, multi-channel prospecting and qualified pipeline generation. Own SDR performance measurement, campaign optimization, prospecting processes, onboarding, training, CRM consistency, and forecasting.
Support the onboarding of new SMB customers through telesales outreach, follow-ups, and engagement to drive activation and compliance. Manage communication with new accounts while collaborating with operations teams to resolve issues and ensure a smooth customer experience.
Manage a large portfolio of existing clients using a mix of 1-1 and 1-to-many outbound models to drive retention and revenue growth. Execute multi-channel strategies, conduct demos, and lead educational initiatives to maximize customer value and commercial outcomes.
