Órulo

Perform post-sales customer service to ensure high-quality relationships and act as the main point of contact between clients and internal teams. Support clients during campaigns by solving doubts and organizing necessary information for service delivery.

The role involves maintaining and updating real estate development information on the company platform to ensure accuracy for clients. You will also communicate with construction companies to improve data flow and contribute to continuous process improvements.

The role involves guiding new clients through initial post-contract stages, ensuring they understand the solution, aligning expectations, and fostering engagement with products and services. Key tasks include conducting kick-off meetings, planning the onboarding process, supporting initial platform setup, and providing training to key users.

The role involves serving as the frontline for customer relations, ensuring agility, clarity, and quality in support provided via chat and email to real estate brokers, agencies, and developers. Responsibilities include resolving platform and login doubts, managing CRM records, and escalating issues to internal departments when necessary.