OneNebula

The Voice Operations Manager supports the management and oversight of a voice telecommunications network and mobile environment. Key duties include technical troubleshooting, project coordination, and ensuring high performance against Service Level Agreements.

The role focuses on troubleshooting software applications and providing technical support to maintain low resolution times and high customer service levels. Responsibilities include monitoring application performance, developing technical documentation, and implementing software enhancements.

The role bridges the gap between business needs and technical execution by eliciting requirements and translating them into technical specifications. Key duties include designing system integrations via RESTful APIs and managing stakeholder expectations throughout the project lifecycle.