Ocean Software Pty Ltd

The Customer Success Program Manager acts as the primary relationship owner and delivery lead for strategic NASA programs, ensuring contractual commitments and customer outcomes are met. They are responsible for governing complex implementation programs, managing stakeholder engagement, and orchestrating cross-functional delivery teams.

The role acts as the primary technical link between the company and customers to ensure seamless application integration and optimal system performance. Responsibilities include managing stakeholder relationships, overseeing service management via ITIL, and providing technical leadership for complex issue resolution.