The Operations Coordinator manages agent commission payouts, billing processes, and incentive program tracking to ensure operational accuracy. They also collaborate with cross-functional teams to maintain CRM data integrity and improve reporting workflows.
Handle inbound and outbound member and provider inquiries across phone, email, and chat, including questions about products, policies, billing, and service issues. Document interactions in the CRM, educate members about benefits, refer enrollment matters to licensed agents, and meet service quality and performance goals.
Own full-cycle recruiting across departments and levels, including sourcing, screening, interview design, offer negotiation, and candidate communication. Improve recruiting processes and systems, partner with hiring managers and executives, and proactively report on pipeline health and hiring metrics.
Handle inbound and outbound member and provider inquiries across phone, email, and chat, including questions about products, policies, billing, and service issues. Document interactions in the CRM, educate members about benefit options, refer enrollment changes to licensed agents, and meet service and performance goals.
The Operations Associate maintains data integrity and processes operational workflows such as billing, commissions, and enrollment. They also collaborate with cross-functional teams to monitor metrics and drive process improvements.
The Revenue Operations Associate manages the full lifecycle of billing accuracy, payment file processing, and exception resolution across the company's ecosystem. This role also involves monitoring billing data trends, reporting, and serving as a primary point of contact for carrier and system-related billing issues.
