NCD

The advisor handles inbound and outbound communications with members and providers across multiple channels to resolve inquiries and disputes. They also document all interactions in CRM software and educate members on health benefit plans to improve retention.

Manage the full lifecycle of billing accuracy, payment file processing, and exception resolution across member and carrier ecosystems. Monitor decline trends and serve as the primary operational link between enrollment platforms and payment gateways.

Own cross-functional analytics projects by transforming raw data into trusted models, dashboards, and insights. Partner with various business units to define requirements and improve operational decision-making using tools like BigQuery and dbt.

Build and maintain trusted reporting dashboards and data models using SQL, BigQuery, and dbt to support various business units. Partner with cross-functional teams to translate business questions into actionable data insights and automated reporting workflows.