Provide high-level phone, email, and chat support to members and providers regarding dental and vision products. Document all interactions in CRM software and educate members on maximizing their health plan benefits.
NCD
5 Remote Job Openings at NCD
Own cross-functional analytics projects by transforming raw data into trusted models, dashboards, and insights. Partner with various business units to define requirements and improve operational decision-making using tools like BigQuery and dbt.
Build and maintain trusted reporting dashboards and data models using SQL, BigQuery, and dbt to support various business units. Partner with cross-functional teams to translate business questions into actionable data insights and automated reporting workflows.
The Agent Support Coordinator acts as the primary point of contact for insurance agents, providing support for products, enrollment portals, and member services. Responsibilities include managing agent onboarding, maintaining agent account data, and facilitating effective communication between the company and its agent network.
The Business Systems Administrator serves as the primary point of contact for the CRM platform, managing system configuration, user support, and vendor relationships. They are also responsible for developing training programs and ensuring system compliance with organizational and regulatory standards.
