Manage the full lifecycle of billing accuracy, payment file processing, and exception resolution across member and carrier ecosystems. Monitor decline trends and serve as the primary operational link between enrollment platforms and payment gateways.
NCD
5 Remote Job Openings at NCD
Provide high-level phone, email, and chat support to members and providers regarding health plan benefits and policies. Document all interactions in CRM software and educate members on maximizing their health plan value.
Provide high-level phone, email, and chat support to members and providers regarding dental and vision products. Document all interactions in CRM software and educate members on maximizing their health plan benefits.
Own cross-functional analytics projects by transforming raw data into trusted models, dashboards, and insights. Partner with various business units to define requirements and improve operational decision-making using tools like BigQuery and dbt.
Build and maintain trusted reporting dashboards and data models using SQL, BigQuery, and dbt to support various business units. Partner with cross-functional teams to translate business questions into actionable data insights and automated reporting workflows.