The Revenue Operations Associate manages the full lifecycle of billing accuracy, payment file processing, and exception resolution across the company's ecosystem. This role also involves monitoring billing data trends, reporting, and serving as a primary point of contact for carrier and system-related billing issues.
The advisor handles inbound and outbound communications to support members with product inquiries, billing issues, and health plan education. They are responsible for documenting all interactions in CRM software while meeting performance KPIs related to call quality and member satisfaction.
The advisor handles inbound and outbound communications with members and providers across multiple channels to resolve inquiries and disputes. They also document all interactions in CRM software and educate members on health benefit plans to improve retention.
Manage the full lifecycle of billing accuracy, payment file processing, and exception resolution across member and carrier ecosystems. Monitor decline trends and serve as the primary operational link between enrollment platforms and payment gateways.
