Napoleon

Provide high-level service to dealers by processing orders and handling inquiries via email, phone, and chat. Coordinate with internal departments to manage shipping, returns, and account updates to ensure a positive dealer experience.

The role focuses on managing dealer experiences by processing orders and handling inquiries via email, phone, and chat. Key duties include coordinating shipments, managing return authorizations, and maintaining accurate dealer account information.

The National Sales Manager is responsible for leading the sales team to achieve profitability and growth targets within the Independents channel. They will develop and implement sales strategies, manage customer relationships, and collaborate with internal departments to ensure alignment with organizational goals.

The Technical Consultant is responsible for responding to product inquiries from consumers and dealers via phone and email while maintaining high quality standards. They will also manage warranty orders, process replacement parts, and document all interactions within the CRM system.