The Technical Consultant will respond to product inquiries from consumers and dealers via phone and email while managing warranty orders and troubleshooting gas and electrical issues. They are responsible for maintaining high-quality service standards and documenting all interactions within the CRM system.
The advisor will process dealer orders, manage inquiries via multiple channels, and ensure high-level service through effective communication. They will also coordinate shipping, handle returns, and maintain accurate dealer account information within internal systems.
Provide technical support and customer service for hearth products by troubleshooting issues and processing orders. Document all interactions in the CRM and identify potential manufacturing or design quality issues.
Provide technical support and troubleshooting guidance to customers and service technicians while documenting interactions in the CRM. Identify product quality issues, process replacement parts orders, and maintain accurate support documentation.
