Resolve general, billing, and basic technical support questions across the ticket queue, using triage standards and escalation procedures to route issues to the appropriate specialists. Improve support processes and documentation, reduce avoidable escalations, contribute to SLA visibility, and help onboard and mentor teammates as the support team grows.
Manage supplies operations and fulfillment, including registering eligible accounts, monitoring orders and payments, placing orders with suppliers, and reconciling platform and supplier records. Resolve order issues through occasional customer service, escalate serious problems, recommend process improvements, and support ad hoc testing and data-entry tasks.
You will own the end-to-end data infrastructure, including pipelines, the Snowflake warehouse, and the dbt modeling layer. You will partner with Engineering and Finance to ensure data accuracy, build scalable models, and optimize the stack for performance and cost.
The Practice Marketing Project Manager will establish project tracking systems and standardized workflows to ensure timely delivery of marketing services. This role involves managing account capacity and providing visibility into project status to support the team's growth and operational efficiency.
The Events Graphic Designer will own end-to-end creative production for event-related assets including social media, print, and signage. They will also build and scale reusable design systems and template libraries to improve team efficiency.
The Media Buyer Specialist will manage a large book of complex paid media campaigns, overseeing strategy, setup, and optimization. They will leverage AI and data analysis to drive performance while contributing to team best practices and workflows.
You will own the creative outcomes for paid social campaigns by designing high-performing static and video assets that drive key metrics like CTR and ROI. Additionally, you will develop and implement AI-augmented workflows to scale production while maintaining high aesthetic standards.
The Medical Director will provide clinical oversight for aesthetic providers, including approving treatment menus, signing protocols, and ensuring compliance with state regulations. They will also be responsible for mentoring nurse injectors and providing decision-making support through the company's software platform.
You will build and operationalize outbound sales playbooks to re-engage past prospects and source net-new opportunities in the enterprise segment. You will work directly with Account Executives to co-own strategy, messaging, and channel execution to drive pipeline growth.
