Provide first-level technical support for POS products and delivery platforms by diagnosing, resolving, or escalating issues. Document all support requests and resolutions within the ServiceNow system while maintaining high customer satisfaction.
The Director of Operations manages operational excellence and support initiatives for their region while supervising franchise business consultants. They foster relationships with franchisees to drive sales growth, ensure quality standards, and oversee new store openings and acquisitions.
Lead the corporate finance teams in delivering value-added business analysis and implementing financial strategies to achieve strategic business goals. Oversee budgeting, forecasting, and the development of reporting tools in collaboration with data analytics teams to support global franchise ROI.
