Provide first-level technical support for software applications via email, phone, and chat while managing tickets in a work order system. Educate customers on product usage and escalate complex technical issues to the appropriate staff.
The UX/UI Designer will consult with clients to translate business needs into effective design solutions and support A/B testing initiatives to improve website performance. They will collaborate with project managers and front-end developers to iterate on designs and ensure accurate implementation.
You will design, build, and maintain full-stack features for an enterprise reporting platform while managing large-scale data ingestion and processing. You will also collaborate with cross-functional teams to translate business requirements into scalable, cloud-native solutions.
The Senior Software Engineer will design, build, and maintain the digital analytics program, including the web data layer and tag management systems. They will collaborate with cross-functional teams to ensure accurate data collection and provide actionable insights to optimize the customer journey.
