You will lead customer implementations of the L2L platform, guiding clients from kickoff through go-live while ensuring operational goals are met. Additionally, you will provide ongoing coaching to frontline teams and plant leadership to drive continuous improvement and platform adoption.
The Customer Success Manager will own a portfolio of manufacturing accounts, focusing on driving renewals, expansion, and long-term customer satisfaction. They will serve as a trusted advisor to executive stakeholders, leading business reviews to ensure measurable ROI and product adoption.
