Manage the end-to-end technical support function for enterprise clients, including issue triage, SLA performance, and incident response. Lead weekly incident reviews to translate operational insights into product and engineering improvements.
Kata.ai
2 Remote Job Openings at Kata.ai
Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.
