Kata.ai

Manage end-to-end monthly payroll operations and statutory compliance for employees. Handle full employee lifecycle documentation from onboarding to offboarding to ensure smooth HR administration.

Manage the end-to-end technical support function for enterprise clients, including issue triage, SLA performance, and incident response. Lead weekly incident reviews to translate operational insights into product and engineering improvements.

Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.