Just Appraised

The Customer Success Manager will drive strategic growth by managing account renewals, expansions, and complex stakeholder relationships. They are responsible for ensuring product adoption, monitoring key performance metrics, and acting as the primary advocate for the customer internally.

Build and ship end-to-end product features across the full stack, focusing on workflows, automation, and AI-powered experiences. Partner directly with customers and stakeholders to define product vision and translate user pain points into scalable technical solutions.

The Customer Engineer serves as the end-to-end product-solution owner, managing customer installations from technical discovery through implementation and launch. They are responsible for architecting custom solutions, defining technical requirements, and coordinating with cross-functional teams and third-party vendors to ensure successful project delivery.

The role involves leading and mentoring a team of Software Engineers, providing technical guidance, managing team health, and executing roadmaps in partnership with various functional teams. Responsibilities also include guiding critical architectural decisions focused on scalability and performance, while maintaining high standards for code quality and engineering excellence.